Terms and Conditions   

These terms and conditions of business represent the agreement between you the client and no variation of these terms shall be made without mutual consent of both parties.

It is important that the client reads and fully understands this document and also fully reads the Conditions of Engagement as it establishes the working relationship between both parties. The client is encouraged at any time to seek clarification on any matter contained within these documents.

  • Engagement
    • Price of assessment will be agreed prior to assessment.
    • The date and time of assessment will be agreed and confirmed in writing, if required by the client before assessment commences.
    • Assessment will be carried out on the agreed address, property, type and size.
    • The assessment is non intrusive.
    • The assessor will require access to all areas of the dwelling including loft space.
    • Inaccessible loft space will record as “no access” & insulation “unknown”.
    • Areas to be assessed which have not been made available will result in the assessment being suspended.
    • Site notes and photographs will be taken during the assessment. 
    • Cullected data from assessment will be entered into the software and uploaded to the national database to produce the Energy Performance Certificate.
    • Inform the client that the Energy Performance Certificate has been completed and is available to them.
    • Explain the ratings and recommendations of the Energy Performance Certificate if required to do so
    • Store all data and conform to the accepted professional and statutory requirements within the Data Protection Act.
    • On an instruction to provide an EPC, an assessor will carry out the energy assessment for the purpose of producing a certificate.
  • Fees and Payment
    • The cost of the Energy Performance Certificate will be agreed on the initial enquiry.
    • The fee is for one Energy Performance Certificate on the agreed property.
    • The agreed fee will be paid in full either by Credit/Debit Card; all payments will be in pounds sterling.
    • Payments made by cheque are welcome, however cheques must clear before an Energy Performance Certificate is issued.
  • Right to Cancel or Terminate
    • If at any point during the agreed contract there is a request not to take notes or photographs the assessment will be terminated.
    • The assessor will terminate the assessment if any part of the dwellings structure poses a risk.
    • If there is inadequate lighting within the dwelling that poses a risk to the assessor the assessment will be terminated.
    • If any animals pose a risk to the assessor the assessment will be terminated.
    • The client will pay the contractual agreed fee in full should the assessor have to terminate for any reason outlined herein.
    • The client has a right to cancel an agreed appointment and must do so in writing within twenty four hours of the scheduled appointment.
    • The assessor has the right to cancel if they are unable to gain access to the property at the agreed time and date.
  • Client’s responsibilities
    • The client or a representative must be present at the property at the agreed date and time.
    • A child under the age of sixteen may not be the sule representative, if this is the case the assessment will have to be rescheduled to another date.
    • To provide safe access to all areas of the dwelling.
    • Make sure all animals are kept under contrul and don’t interfere during assessment.
    • Make sure children are kept under contrul during the assessment.
    • However the more documents you can find the more information can be recorded.
  •  Assessor’s responsibilities
    • At all times provide a professional service.
    • Arrive at property at agreed time and date.
    • Contact the customer in the event of any delay.
    • Carry out a professional methodical assessment.
    • Cullect required data and evidence to produce an Energy Performance Certificate.
    • Produce certificate and inform the customer of the same,
    • Clarify any questions the customer may have.
    • Any DEA carrying out an assessment on behalf of CEPC will carry the sule responsibility of the Energy Performance Certificate and its accuracy. 
    • Any DEA working on the instruction of CEPC will have their own PI & PL insurance.
    • Any DEA working on the instruction of CEPC and failing to arrive at an agreed appointment or in the event of an assessment cancellation there will be no payments due to the DEA.
    • Any DEA working on the instruction of CEPC will notify CEPC ASAP of the completed EPC and pass on all relevant information electronically or otherwise.
    • Any DEA working on the instruction of CEPC  agrees that they have read, understood and agreed the terms and conditions of CEPC  and that the terms and conditions will be fullowed.
  • Liability
    • CEPC recognizes the Client’s statutory rights.
    • CEPC shall not be liable for any loss or damage of any description whatsoever arising from the failure or delay in any agreed or not agreed assessment.
    • CEPC shall not be liable for any loss or damage whatsoever that the Client may suffer after the assessor has vacated empty or unoccupied property or conducted an assessment in the absence of a contact.
    • In any event where the client feels the certificate information is not accurate they may fullow the complaints procedure. 
    • If a client feels the certificate information is wrong and wishes to be re-assessed CEPC DEA will carry out the re-assessment and the fullowing will apply:-
      • Whilst every effort is made to provide an accurate and professional service CEPC and anyone working for them shall not be responsible for any damages or costs incurred as a result of an inaccurate EPC.
      • If the original EPC is found to be inaccurate then a new certificate will be issued free of charge.

    1.1      Site notes and photographs will be taken during the assessment.